Frequently Asked Questions

UK Amazon FBA sellers who want complete visibility over their store without relying on spreadsheets. Azentro brings your inventory, shipments, analytics and payouts together, giving you real-time insights into your true costs and business performance.

Yes, our interactive demo lets you explore Azentro with sample seller data, with no sign-up needed.

Yes, when you connect your Amazon account, Azentro automatically brings in up to two years of your sale, expense, return, reimbursement and shipment data. Older payouts and removal orders, along with your suppliers, purchase orders, COGs and other sales, can be imported via our CSV templates.

No, Azentro runs in your web browser, so there's nothing to install.

Yes, get in touch through our Contact page and a member of the team will walk you through connecting your Amazon account and setting up your profile.

Amazon UK for the time being, with support for more marketplaces on our roadmap.

Every few minutes, running automatically in the background.

Not yet, FBM support is something we're actively working on.

FIFO (First In, First Out) matches each sale to the oldest stock you still hold, using the price you paid for it. For example, if you buy 10 units at £5, then 10 more at £7, your first 10 sales use the £5 price and the next 10 use £7.

Yes, Amazon's inbound shipping charges are spread across the units in the shipment and added to their landed cost. If you pay for shipping outside of Amazon, you can add the charge through our Shipments page.

Yes, bundles, multipacks and merged lots are all handled through the reconciliation page.

Azentro compares what you sent with what Amazon received and highlights any shortfall, so you can claim for the missing units.

No, Amazon's API doesn't allow connected apps to submit claims, but Azentro identifies any lost stock that hasn't been reimbursed, ready for you to claim.

Returned units are added back to your inventory once Amazon has received them. If a refunded item doesn't get returned, you'll be notified so you can follow it up with Amazon.

Yes, any change to a purchase flows through automatically, so every figure linked stays up to date.

Yes, any damaged, lost or unsellable units can be written off, automatically recording them as expenses.

Yes, you can turn on the Prep Centre in Settings › Modules. Then add your prep costs and allocate them across your shipments, so they're included in each unit's landed cost.

If you're VAT registered, Azentro works out the VAT on your sales and the VAT you can reclaim on stock, prep and Amazon fees. If you're not, VAT isn't accounted for.

No, Azentro works the same whether you're registered or not. VAT is only accounted for once you turn on VAT Registered in Settings, and only from your registration date onwards.

No, Azentro records the VAT on every transaction, ready for you or your accountant to submit your return.

Yes, every figure on your Profit & Loss traces back to the purchase, fee or settlement behind it.

Not yet, but it's something we're actively working on. In the meantime, you can export your payouts as a CSV that can be imported straight into your FreeAgent software.

Not yet, logging your own overheads is something we're actively working on.

No, authentication takes place entirely on Amazon's official login page through the Selling Partner API. Azentro never sees your login details, and you can revoke access in Seller Central at any time.

Yes, every account's data is kept separate at the database level, so no one but you can ever see it.

Not yet, two-factor authentication is something we're actively working on.

Each account has a single login for the time being, with team access on our roadmap.

Yes, your data remains yours. You can request a complete history export in CSV format at any time.

There's a 28-day grace period in case you change your mind, then your account and data are permanently deleted.

Yes, you get 30 days for free. There's no credit card needed, and you can cancel at any time.

Pricing will be announced before launch, and you'll be told well before your trial ends. You'll never be charged without your approval.

No, every account gets every feature, with no limits on SKUs or orders.

Yes, you can close your account whenever you like.